FAQ

For detailed information about our products, you can refer to the Product Detail Page.

Each product has its own dedicated page on our website where you can find comprehensive information about its features, specifications, dimensions, and other relevant details. You can access the product detail page by clicking on the product name or image in the product listings or search results.

Additionally, for many products we offer downloadable product manuals and specification sheets. On the product detail page, you will typically find a section or a link labeled "Product Manuals" or "Downloads." By clicking on this section or link, you can access and download the digital product manuals. These manuals provide detailed instructions, usage guidelines, troubleshooting information, and other relevant documentation for the product.

If you have any specific questions about our products or need further assistance, please don't hesitate to contact our Customer Care team using this Contact us
They will be happy to provide you with the information you need.

The product code is a unique identifier assigned to each one of our products to distinguish it from other items.
You can find the product code on the product page, usually located near or above the product name.

For detailed information about our product warranty, please visit our warranty page. You can access the page by clicking on the following link .

Our warranty page provides comprehensive details about our warranty coverage, terms and conditions. It is important to familiarize yourself with the warranty terms specific to your product to understand your rights and coverage.

We offer a limited range of custom options on our commercial audio product. If you have specific requirements or would like to discuss a potential collaboration or partnership regarding customization, we encourage you to reach out to us through our contact form here .
Our team will be happy to evaluate your request and explore possible opportunities for collaboration. We value your feedback and suggestions, and we are always looking for ways to enhance our product offerings.

We apologize, but AUDIX does not typically provide these types of design files for the general public.

If you are looking for detailed technical specifications of a product listed on our website, you can easily find the information you need by following these steps:

1. Visit the product page of the specific product you are interested in.
2. Scroll down the page to find the dedicated section for technical specifications.
3. In this section, you will find information such as weight, size, materials used, and other relevant technical details specific to the product.

If you have reviewed the technical specifications section and still have unanswered questions or require further assistance, we are here to help! Please don't hesitate to reach out to our customer care team by clicking here . To ensure we can provide you with the most accurate and prompt assistance, kindly provide us with the name of the product or the link to the product page.

At the moment, it is not possible to order spare parts from our website. However, you can get in touch with our customer service team here .

Our website features a search bar located in the top right corner of the menu. You can utilize this search bar to find a specific item by entering either the product code or the product name. Simply type in the relevant information and click on the search button to initiate the search.

Alternatively, you can browse our product catalog by navigating through the different categories and subcategories available on our website. This allows you to explore our range of products and find what you're looking for.

To sign up for our newsletter, please follow these steps:

1. Scroll to the bottom of the page on our website.
2. Look for the subscription box or the section that mentions our newsletter.
3. Enter your email address in the provided field.
4. Click on the "Subscribe" or "Sign up" button.
By doing this, you will be added to our newsletter mailing list, and you will receive regular updates, news, promotions, and exclusive offers via email.

Unfortunately we do not have a mobile app available. However, you can still access our website and browse our products using your mobile device's web browser. Our website is optimized for mobile viewing, ensuring a seamless shopping experience on smartphones and tablets. Simply open your web browser, visit our website, and you'll be able to explore our products and make purchases as usual.

To request the removal or deletion of your personal data, please contact our privacy team at privacy-media-solutions@videndum.com. Provide them with the details of your request, including your name and any relevant information to help them locate and process your request efficiently. Our privacy team will assist you further in ensuring the removal of your personal data in accordance with applicable data protection regulations.

To obtain a copy of your personal data held by Videndum, please send a request to our privacy team at privacy-media-solutions@videndum.com. In your request, include your name and any other relevant information to help us locate your data. We will process your request in accordance with applicable data protection laws and provide you with the necessary information regarding the personal data we have on file for you.

If you have any enquiries or concerns regarding the management of your personal data, please feel free to reach out to our privacy team at privacy-media-solutions@videndum.com. We are committed to ensuring the protection and privacy of your personal information and will be happy to assist you with any questions or requests you may have regarding data privacy, data security, or data handling practices.

To exclude your personal data from receiving marketing emails, you can easily unsubscribe or manage your email preferences. Simply locate the "unsubscribe" link at the bottom of the marketing emails you receive and click on it. You will be directed to a page where you can update your email preferences or choose to opt out of future marketing communications. Alternatively, you can contact our privacy team at privacy-media-solutions@videndum.com and request to be excluded from marketing emails. We will promptly process your request and ensure that you no longer receive marketing communications from us.