Privacy Policy

Your privacy is important to us, and we take our responsibility of caring for it seriously. This policy describes what information Audix Corporation (“we,” “us,” “our”) collects when you use our website. Our website address is: https://audixusa.com.

1. Information We Collect

The information we collect depends on what products you use and how you use them. Please see below for more details.

A. Information You Give Us Directly

We collect information you provide us, including:

  • Information regarding your product registration, including your name, email address, city and country, your occupation, and your instrument;
  • Information regarding your product, including the model, the date purchased, and where you purchased it from; and
  • Your name and contact information for our email newsletter.

B. Other Information We Collect When You Use Our Website

We collect other information automatically when you use our website, including:

  • IP address;
  • Browser information;
  • Referring and exit pages, including landing pages and pages viewed; and
  • Information about your device, hardware, and software.

We also may collect and store information locally on your device using mechanisms such as cookies, browser web storage (including HTML 5) and application data caches.

C. Information Provided to Us by Third Parties

If you purchase our products from one of our authorized dealers, we will receive certain information regarding your purchases.

We may also receive information from third parties to supplement the information we receive from you. We also may use information from third parties, for instance, to help us understand your approximate geolocation via your IP address to help you find local providers and for fraud and/or abuse prevention purposes.

D. Legal Basis for Processing

If you are a resident of the European Union, in accordance with the General Data Protection Regulation, we rely on a number of legal bases to process information about you. For example, we will process information about you:

(i) where we have your consent to do so;

(ii) where we have a legitimate interest to do so; and

(iii) where we have a legal obligation to do so. For example, we rely on your consent when you sign up for an email newsletter or register a product.

To learn more about the legal grounds on which we rely to process your information for any particular purpose, please contact us via the options in Section 11 below.

2. How We Collect Information

We collect some information from you when you provide it to us directly online, as outlined in Section 1.A, and also when you contact us offline. We and third parties also use cookies and similar technologies described below to collect information to improve your experience with our website.

Cookies are small text files stored on your internet browser. We use cookies and similar technologies to help us understand things like what web pages you access and where you access them from. This information helps us track and optimize the performance of our website. You can disable cookies, limit the types of cookies you allow, or set your browser to alert you when cookies are being sent. Please refer to guidance provided by your individual web browser if you would like help in managing your cookie preferences.

We use other technologies for similar purposes as a cookie, such as internet log files (which contain technical data such as your IP address) to monitor traffic on our website and troubleshoot technical problems.

We also use analytics technologies in our products that utilize the same cookies and similar mechanisms. These technologies are described below.

3. How We Use Your Information

We use your personal and non-personal information, both individually and combined together, in the following ways:

  • To operate our business and to enhance and personalize your experience, including to: operate, improve, and develop our products and services; provide you with updates about new products and announcements;
  • To provide you support, including to: help identify and troubleshoot problems with your products; survey your opinions through surveys or questionnaires; communicate with you and respond to your specific requests or questions; and manage and send you confirmations and important information about your products and warranties.
  • To present you with targeted promotional initiatives.

We retain the information we collect from you only for as long as necessary to provide our products and services, and we may retain that information beyond that period, if necessary, for legal, operational, or other legitimate reasons.

4. Information We Share with Third Parties

When you consent to our collection of your personal information, we may share such information with MailChimp and Google Analytics. We provide such information insofar as necessary to provide you with our newsletter and to conduct the analytics on our website. Please see their respective privacy policies for more information:
– MailChimp: https://mailchimp.com/legal/privacy/
– Google Analytics: https://policies.google.com/privacy?hl=en

We do not share personal information that directly identifies you (such as your name, email or postal address) with third parties for their own use without your consent, unless it is either required by law or we determine that disclosure is reasonably necessary to enforce our rights, property or operations or to protect our customers or third parties. We may share anonymous or aggregated information, or other data that does not directly identify you, with third parties, for instance to show trends about the use of our products.

We employ third parties located in and outside of your country of residence (including outside of the European Economic Area (EEA)) to collect or process personal information on our behalf for various reasons, such as conducting market surveys or sending emails. When our third-party agents or service providers collect or receive personal information, we require that they use the data only on our behalf and for purposes consistent with this policy.

We do not knowingly disclose personal information about children under 18 years of age to third parties even with consent.

However, in the event of a reorganization, divestiture, merger, sale, or bankruptcy, we may transfer all information we collect to the relevant third-party and will obtain your consent to do so if required by law.

We do not control information sent from your browser to third parties, such as advertising networks and analytics companies that receive information in the normal course of your internet activity.

5. Where We Hold Your Information

Personal information we collect may be stored and processed for the purposes set out in this policy in the United States or any other country in which we or our third-party agents operate. By using our website, you acknowledge that your personal information may be transferred to recipients in the United States and other countries that may not offer the same level of privacy protection as the laws in your country of residence or citizenship.

6. How We Protect Your Personal Information

Security of our user information is a priority of ours, and we take a range of measures to help protect it. Even so, no security measure is 100% perfect. This means we cannot guarantee the security of your information and do not assume any responsibility for the unauthorized use or access to your information under our control.If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

7. Children

Protecting children’s privacy online is extremely important to us. Our website is intended for general audiences. We do not knowingly collect any personal information from children. When we say children, we mean under the age of 13 or the minimum age in the relevant territory if that age is older than 13. Children should only access our website with parent supervision.Visitor comments may be checked through an automated spam detection service.

8. Your Choices and Controls

If you have signed up for our email newsletter you may opt-out at any time, either through the link provided in any of the newsletters, or by contacting us at the address provided in Section 11.

You can receive a copy of the personal information we retain about you at any time. To request a copy, please contact us at the address provided in Section 11. Before we process any request, we may ask you for certain personal information in order to verify your identity.

You may have additional rights under local law, including the right to request erasure or portability of personal information and the right to object to or restrict processing of information. Where applicable, you can exercise these rights by contacting us at the address provided in Section 11.

You also may adjust your browser settings to block certain online tracking, such as cookies, as described above in section 2.

9. Third-Party Websites

Our website may contain links to third-party websites. If you click on those links, you will leave our website and go to the site you selected. If you visit a third-party website you should consult that site’s privacy policy.

10. Changes to Our Policy

We may update this policy from time to time, so please review it frequently. We will notify you of material changes via a notice on our home page (www.audixusa.com) thirty days before the changes go into effect. If we are required by applicable data protection laws to give you enhanced notice or seek your consent to any such changes, we will do so.

11. Contact Us

If you have a complaint or question about this policy, please send an email to info@audixusa.com.The controller of the personal information processed under this policy is Audix Corporation, 9400 SW Barber St., Wilsonville, OR 97070.

12. Right to Contact a Data Protection Authority

If you have a concern about how we collect and use information, please contact us. You may also have the right to contact your local Data Protection Authority. Contact details for Data Protection Authorities in the EU are available at https://ec.europa.eu/commission/index_en